Shipping policy

Thank you for shopping with Novaa. Below you’ll find everything you need to know about our shipping process.

1. Order Processing Time

All orders are processed within [2-5 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be longer during high-volume periods, promotions, or holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:
 • Standard Shipping: [3–5 business days]
 • Expedited Shipping: [3–7 business days]
 

Delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

3. Shipping Locations

We currently ship to:
 • Domestic: [United States]

4.  Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.


6. Delay & Lost Packages 

Noova is not responsible for shipping delays caused by carriers, customs, weather conditions, or incorrect shipping information provided by the customer.

If your package is marked as delivered but you have not received it, please contact the carrier directly. If you still need assistance, reach out to us at
noovaneckmassager@gmail.com.


7.  Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


8.   Contact Us

     If you have any questions about shipping, feel free to contact us:
 • Email: noovaneckmassager@gmail.com
 • Business Hours: 24/7